Agric. Econ. - Czech, 2007, 53(9):432-440 | DOI: 10.17221/625-AGRICECON
Global architecture of marketing information systems - Scientific Information
- Mendel University of Agriculture and Forestry, Brno, Czech Republic
The paper is focused on study of information systems that can be applied in the process of marketing planning. General terms from information systems theory are examined from marketing perspective, particular examples of marketing activities support are identified on the basis of literature review and global structure of the Marketing Information System (MkIS) is proposed. The main subsystems of MkIS - internal reporting system, marketing intelligence system, marketing research system, and decision support system are discussed in higher level of detail. The main attention is paid not only to supported marketing processes but also to technologies that can be used in individual parts of MkIS. The result is the architecture that integrates isolated marketing applications into one comprehensible framework. This architecture also creates a framework for following research in the field of marketing activities support.
Keywords: Marketing Information System, marketing research, marketing intelligence, decision support systems
Published: September 30, 2007 Show citation
References
- Ashill N.J., Jobber D. (2000): Marketing Information System (MkIS) Design Characteristics: Preliminary Findings and Future Research Directions. In: Proceedings Australia New Zealand Marketing Academy Conference, School of Marketing and Management Griffith University (produced on CD Rom); ISBN 0-86857-978-5.
- Bruggen G.H. van, Smidts A., Wierenga B. (1998): Improving decision making by means of a marketing decision support system. Management Science, 44 (5): 645-658.
Go to original source...
- Bruggen G.H. van, Wierenga B. (2000): Broadening the perspective on marketing decision models. International Journal of Research in Marketing, 17: 159-168.
Go to original source...
- Bucklin R.E., Lehmann D.R., Little J.D.C. (1998): From decision support to decision automation: A 2020 vision. Marketing Letters, 9 (3): 235-246.
Go to original source...
- Churchill G.A. (2001): Basic Marketing Research. Harcourt, Orlando.
- Dařena F. (2005): Využití podnikových informačních systémů dostupných v ČR pro podporu marketingových strategií (Using business information systems available in the Czech Republic for marketing strategies support). Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, LIII (6): 203-214.
Go to original source...
- Duggal S.M., Chhabra R. (2002): Learning Systems and Their Applications: Future of Strategic Expert System. Issues in Information Systems, Vol. III.
- Ehrenberg A.S.C., Barnard N.R., Sharp B. (2000): Decision models or descriptive models? International Journal of Research in Marketing, 17 (2): 147-158.
Go to original source...
- Eom S. B. (2001): Decision Support Systems. In: Warner M. (Ed.): International Encyclopedia of Business and Management, 2nd Edition. International Thomson Business Publishing, London.
- Eom S.B., Kim E.B. (2005): A survey of decision support system applications (1995-2001). Journal of the Operational Research Society, 0: 1-15.
Go to original source...
- Eom S.B., Lee S.M., Kim E.B., Somarajan C. (1998): A survey of decision support system applications (1988-1994). Journal of the Operational Research Society, 49 (2): 109-120.
Go to original source...
- Fildes R., Goodwin P., Lawrence M. (2006): The design features of forecasting support systems and their effectiveness. Decision Support Systems, 42: 351-361.
Go to original source...
- Foster T.R.V. (2002): Jak získat a udržet zákazníka (How to acquire and retain a customer). Computer Press, Praha.
- Gorry G.A., Scott Morton M.S. (1971): A framework for management information systems. Sloan Management Review, 13 (1): 55-70.
- Hague P. (2003): Průzkum trhu (Market research). Computer Press, Brno.
- Hayen R.L., Holmes M.C., Scott J.P. (2004): Decision support systems in information technology assimilation. Issues in Information Systems, V (2): 491-487.
- Holsapple C.W., Sena M.P. (2005): ERP plans and decision-support benefits. Decision Support Systems, 38: 575-590.
Go to original source...
- Kivijärvi H., Tuominen M. (1999): Computer Based Intelligence, Design, Choice, Implementation, and Control of Intangible Investment Projects. In: Proceedings of the 32 nd Hawaii International Conference on System Sciences.
- Kotler P. (2000): Marketing Management. Prentice Hall International, London.
- Li T., Feng S., Li L.X. (2001): Information visualization for intelligent decision support systems. Knowledge-Based Systems, 14: 259-262.
Go to original source...
- Lorenzon A., van Baalen P.J., Pilotti L. (2005): Marketing Knowledge Management in Strategic Adoption of a CRM Solutions: Global Supports and Applications in Europe.
- McDaniel C., Gates R. (2002): Marketing Research: The Impact of the Internet. John Wiley & Sons, New York.
- Parasuraman R., Sheridan T.B., Wickens C.D. (2000): A Model for Types and Levels of Human Interaction with Automation. IEEE Transactions on Systems, Man, and Cybernetics - Part A: Systems and Humans, 30 (3): 286-297.
Go to original source...
Go to PubMed...
- Pearlson K.E. (2001): Managing and Using Information Systems. A Strategic Approach. John Wiley & Sons, New York.
- Perreault W.D., McCarthy E.J. (1993): Basic Marketing: A Global Managerial Approach. Irwin Homewood, Illinois..
- Porter M. (1980): Competitive Strategy: Techniques for Analyzing Industries and Competitors. Free Press, New York.
- Power D.J. (2004): Free Decision Support Systems Glossary. Available at http://dssresources.com/glossary/.
- Rábová I., Konečný V., Matiášová A. (2005): Decision making with support of artificial intelligence. Agricultural Economics - Czech, 51 (9): 385-388.
Go to original source...
- Samuelson P.A., Nordhaus W.D. (1989): Macroeconomics. McGraw-Hill, New York.
- Schultheis R., Sumner M. (1998): Management Information Systems: The Manager's View. McGrawHill, Boston.
- Shim J.P., Warkentin M., Courtney J.F., Power D.J., Sharda R., Carlsson C. (2002): Past, present, and future of decision support technology. Decision Support Systems, 33 (2): 111-126.
Go to original source...
- Stair R.M., Reynolds G.W. (2001): Principles of Information Systems: A Managerial Approach. Course Technology, Boston.
- Stone R.W., Good D.J. (2001): The assimilation of computer-aided marketing activities. Information & Management, 38: 437-447.
Go to original source...
- Talvinen J.M. (1995): Information systems in marketing: Identifying opportunities for new applications. European Journal of Marketing, 29 (1): 8-26.
Go to original source...
- Turban E., McLean E., Wetherbe J. (2001): Information Technology for Management. John Wiley & Sons, New York.
- Vahidov R.M., Kersten G.E. (2003): A Framework for Situated Decision Support Systems. In: Proceedings of the 11 th European Conference on Information Systems, Naples, Italy, June 16-21.
- Voges K.E., Pope N.K.L. (2002): An Overview of Data Mining Techniques from an Adaptive Systems Perspective. In: Proceedings of ANZMAC 2000: Visionary Marketing for the 21 st Century: Facing the Challenge. Australian and New Zealand Marketing Academy Conference, Griffith University, Gold Coast, Australia, pp: 1323-1328.
- Waalewijn P., Swaan Arons H. de. (1997): Are decision support systems helping marketers? (A framework for analysis and a literature review). Technical Report. Erasmus University, Rotterdam.
- Wierenga B., van Bruggen G.H., Staelin R. (1999): The success of marketing management support systems. Marketing Science, 13 (3): 196-207.
Go to original source...
- Yang Q. (2002): Towards Statistical Planning for Marketing Strategies. In: Sixth International Conference on AI Planning and Scheduling. Toulouse, France, April 23-27, Zelenka P. (2006): Modern methods of web applications analysis and design. Agricultural Economics - Czech, 52 (4): 152-154.
Go to original source...
This is an open access article distributed under the terms of the Creative Commons Attribution-NonCommercial 4.0 International (CC BY NC 4.0), which permits non-comercial use, distribution, and reproduction in any medium, provided the original publication is properly cited. No use, distribution or reproduction is permitted which does not comply with these terms.